At Noon, customer satisfaction is our priority. We aim to provide you with the finest matcha experience. This Cancellation and Refund Policy outlines the guidelines for canceling orders and requesting refunds for purchases made through our website.

We understand that you may need to cancel an order. Please review the cancellation terms below:

• Before Dispatch: Orders can be canceled before they are dispatched from our warehouse. To cancel, please contact our customer service team as soon as possible at [Customer Service Email/Phone]. Once the cancellation is confirmed, we will process a full refund to your original payment method.
• After Dispatch: If your order has already been dispatched, we won’t be able to cancel it. However, you can initiate a return (subject to our return policy detailed below) once the order has been delivered.

We ensure the highest quality of matcha products. However, if you are unsatisfied with your purchase or receive damaged/defective products, you can return them in the following scenarios:

• Eligible Returns: You may return products if:

• Conditions for Return:

• Non–Returnable Products: Due to the nature of matcha products and health regulations, we do not accept returns for:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

• Full Refunds: For eligible returns (e.g., damaged or defective products), we will issue a full refund to your original payment method within 7 business days of receiving the returned item.
• Non–refundable: If the returned product is not in its original condition or is missing parts not due to our error, only a partial refund will be granted.

• Refund to Bank Account/Card: Refunds will be credited to your original payment method (credit/debit card, UPI, etc.). It may take 7-10 business days for the refund to reflect in your account, depending on your bank.
• Shipping Charges: Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or wrong product).

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product following the return process and place a new order for the desired item.

To initiate a return or refund, please contact our customer support team via:


Email: info@thenoonclub@gmail.com


Phone: +91 9840951286


Address: New No. 3/134, Vettuvankeni,
Injambakkam, ECR, Chennai – 60011

Please include your order number, a description of the issue, and any relevant photos (if applicable) to help us process your request swiftly.

We may update this policy from time to time to reflect changes in our processes or regulations. The updated policy will be posted on our website with the effective date.